Refund & Cancellation Policy

Last updated: 12 October 2026

This policy explains how Zone Softech handles eligible order cancellations, returns, replacements, and refunds. Your statutory consumer rights remain unaffected.

Order cancellation

Contact us as soon as possible if you need to cancel. A cancellation may be possible before processing or production begins. Once a personalized item is in production or an order has been dispatched, cancellation may not be available.

Return eligibility

Return eligibility depends on the product condition, reason for return, and terms shown on the product or order page. Items should be unused, in their original condition, and returned with supplied packaging and accessories unless the issue is a defect or delivery damage.

Personalized products

Because custom products are made to the details you approve, they generally cannot be returned for a change of mind. We will review claims for items that arrive damaged, defective, materially different from the approved details, or incorrect due to our error.

Reporting a problem

Contact us promptly through the Contact Us page with your order number, a clear description, and photographs or video where relevant. Do not send an item back until return instructions are provided.

Inspection and resolution

After review, an eligible claim may be resolved by correction, replacement, store credit, or refund as appropriate. Approval depends on the facts of the case and applicable law.

Refunds

Approved refunds are sent to the original payment method or another method agreed with you where required. Bank or payment-provider processing times are outside our direct control. Original or return shipping costs are handled according to the reason for return and applicable law.

Non-returnable items

In addition to correctly made personalized goods, certain hygiene-sensitive, perishable, digital, used, or final-sale items may be non-returnable where stated and legally permitted.

Contact

Use the Contact Us page for cancellation or return support. This policy should be reviewed by the store operator and qualified counsel to confirm applicable time limits and consumer-law requirements.