Privacy Policy
Last updated: 12 October 2026
This Privacy Policy describes how Zone Softech handles information when you browse the store, create an account, place an order, submit product customization, contact us, or subscribe to updates.
Information you provide
- Account and order details: name, email address, phone number, billing and delivery address, order contents, and payment or order status.
- Customization: text, photographs, artwork, and other details you submit for a personalized product.
- Messages and subscriptions: information you include in Contact Us messages, product reviews, or newsletter sign-up.
- Basic technical information: essential session and device information needed to operate the website, account, cart, checkout, and security features.
How we use information
We use this information to operate your account, process and deliver orders, produce requested customizations, respond to support requests, manage reviews and subscriptions, protect the store against misuse, and maintain business and legal records.
Payments and delivery
Checkout information needed to process and deliver an order may be shared with the payment provider and delivery service selected for that order. Those providers process information under their own terms and privacy notices. The payment options available are shown during checkout.
Cookies and analytics
Essential cookies or similar storage may be used to keep sessions, sign-in, cart, checkout, and security features working. Google Analytics 4 may be enabled through store settings; if activated, it may process website usage and device or browser information. Analytics behavior depends on the current site configuration and applicable consent choices.
Other service providers
Information may be shared with service providers that help operate the store, such as hosting, payment, delivery, email or SMS, and analytics providers when enabled. We do not publish your submitted customization files as part of your order.
Retention and security
We retain information for as long as reasonably needed to fulfil the purposes above, resolve issues, and meet applicable record-keeping obligations. We use reasonable safeguards, but no online service can guarantee absolute security.
Your choices and requests
You may contact us to request access to or correction or deletion of eligible personal information, or to ask about a subscription. Some order or business records may need to be retained where required by law or to resolve a transaction.
Contact
For a privacy question or request, use the Contact Us page and include enough information for us to understand your request.
Template review note: The store operator should verify this policy against currently enabled analytics, payment, delivery, email, and SMS services and obtain qualified legal review before relying on it.