Shipping Policy

Last updated: 12 October 2026

This policy explains how physical orders are prepared and delivered by Zone Softech.

Order processing

We prepare orders after payment or order confirmation. Personalized items may need extra production time because they are made with the text or artwork you provide. Any timing displayed on the product, checkout, or order confirmation is an estimate, not a guaranteed delivery date.

Shipping options, charges and coverage

Available delivery methods, service areas, and any shipping charges are shown during checkout where applicable. Options and charges may depend on the delivery address, order, and current service availability.

Delivery estimates

Delivery times can vary due to destination, carrier capacity, weather, holidays, high demand, or events outside our reasonable control. We will share tracking information when the selected delivery service supports it.

Delivery address

Please provide a complete and accurate address and a reachable phone number. Contact us promptly about an address error. Once an order is being fulfilled or is with a carrier, changes may no longer be possible.

Delayed, lost or damaged parcels

If tracking is delayed, a parcel appears lost, or the package arrives damaged, contact us through the Contact Us page with your order number and relevant photos. We will review the issue and coordinate with the carrier where appropriate.

Digital products

Digital items or services, if offered, are delivered as described on their product page and are not physically shipped.

Contact

For shipping support, use the Contact Us page and include your order number. Store operators should verify that this policy matches current carriers, service areas, charges, and fulfilment practices.