Return Policy

Last updated: 12 October 2026

This policy explains how to request help if an order from Zone Softech arrives damaged, defective, incorrect, or materially different from the customization details confirmed with your order. Your statutory consumer rights are not reduced by this policy.

When to contact us

Please contact us as soon as you notice a problem, and include your order number, a short explanation, and clear photographs or video where they help show the issue. Use the Contact Us page. We will review the order and let you know the next step.

Personalized products

Personalized items are made using the text, images, or other details submitted for the order. A correctly made item may not be returnable only because you changed your mind or the submitted details were incorrect. This does not affect a claim that the item is damaged, defective, incorrect, or was produced differently from the confirmed order.

Condition and return instructions

Keep the item and packaging in the condition received while we review your request. Please do not send an item back until our team provides return instructions. For an eligible issue, we may ask for additional information or arrange inspection.

Possible resolution

After review, an eligible claim may be resolved by a correction, replacement, or refund as appropriate to the circumstances and applicable law. Refund timing can depend on the payment provider or bank. Shipping charges are handled according to the reason for return and applicable law.

Other terms

Some product types may have additional return conditions shown on their product page. For cancellations and refund processing, read our Refund & Cancellation Policy. For made-to-order products, also review our Custom and Personalized Product Policy.

Store review note: Confirm the applicable request timelines and product-specific exceptions before relying on this template.